How to Make Calls for Elizabeth Warren
Thank you for phone banking for Warren! This campaign is a people-powered grassroots movement and would not be possible without people like you. Use this guide to coach you through making your calls.
- Internet-connected computer (We recommend using a laptop or desktop computer and either Chrome or FireFox)
- Cell phone or landline
- ThruTalk link information
Go to elizabethwarren.com/phones
Go here: elizabethwarren.com/phones
If you’d like to continue reading this guide while you navigate our phone bank tool, open the above link in a separate window and continue scrolling!
Also, check out our video guide here!
Login or sign up for an account
Once at the login page you’ll need to enter your full name, email and phone number.
Enter Login ID and password
After you’ve logged in you need to enter the Login ID and password. You can find both these pieces of information on the top left of the webpage. Simply copy and paste them into their respective boxes.
Select the campaign service you want to make calls for. In most cases, you’ll see just one option. Once you’ve picked the right campaign service, make sure to toggle off the option “Call using computer” to make calls via your phone. You can use your computer audio to make calls but we highly recommend you use a cell phone or landline to connect to the program.
Note: The program will use our campaign’s phone number. Your personal number is never made public.
If you signed in to make calls with your phone you’ll be prompted to call a number and enter a pin as shown below. Simply follow the instructions on the phone to start making calls, or if you are using your computer audio you will be put into the dialer immediately at this point.
Once you log in you’ll be put right into making calls if the process of logging in has exceeded 3 minutes since you first entered your name, email and phone number. If you completed the process in less than 3 minutes simply hit the “Ready” button at the top left of the screen. If you’re unsure if you’re currently calling, check to see if the button at the top left says “Ready”.
Make sure if you want to take a break or are not ready to begin right away to go to the top left and select “Not Ready”.
After you start making calls it will take between 10 seconds to a minute to connect with a voter. You’ll hear a loud BEEP to signify you have connected to a voter over the phone. The voter has already said “Hello” or has spoken by the time you hear the BEEP that connects you so you’ll want to go right into the script on your screen when you hear the BEEP.
Follow the script and select the responses relevant to the voters’ answers, the script will branch and open up to new parts of the script as the conversation continues.
When the call is finished, on the left hand side of the browser select if you:
- Talked to the voter
- If you didn’t reach the voter that the dialer connected you to
- If we should put the number you spoke to into a “Do Not Call” list
After you select the correct “NEXT CALL” option you’ll be prompted to “Save” your call. Do so and ThruTalk will put you back into the system to call the next available voter.
TIPS ON HOW TO PHONEBANK
If you’ve never done it before, making calls for Elizabeth may feel daunting. It doesn’t have to. Here are our best phone banking tips to help you call like a pro on day one:
- SMILE WHILE YOU DIAL. Imagine being called out of the blue by a stranger. Wouldn’t you want it to be someone positive and amicable? That’s the attitude Elizabeth brings to her calls and the one we hope you’ll represent when making yours. Not every call will be the friendliest– don’t take it personally! Focus on the positive calls and impact you’re making with each conversation.
- USE THE SCRIPT. It’s imperative that we all stay on message when representing Elizabeth. We don’t want to convey incorrect information or engage in unproductive discourse. The script, which will change each time you call, will walk you through all the info you need. Beyond that, don’t be afraid to say “I don’t know” and direct them towards www.elizabethwarren.com.
- TRACK EVERYTHING. The data your calls will bring in is invaluable for Elizabeth’s campaign, so we have to make sure it’s thorough and accurate. Remember to always fill out the survey questions and sidebar questions as you move through the script. The notes section is also great for conveying any additional information from your calls to the campaign.
FREQUENTLY ASKED QUESTIONS
What if the voter asks me a question I don’t know the answer to? That’s a-okay! Elizabeth has a LOT of plans, and we don’t expect you to be an expert. You should always be honest if you don’t know the answer to something. Let them know you’re a volunteer and you’ll ask an organizer to follow up. Fill out the notes section to let the campaign know to follow up. You can also direct the voter to www.elizabethwarren.com/plans.
How do I end my call session? Once a call is complete, say “Goodbye” and wait for the other person to hang up. If you hang up on your personal phone, you will be logged out of HubDialer. You can also end the call session by clicking “This is my last call.” If you want to rejoin later, you can! Just follow the login steps above.
Can the person I’m calling see my number? No. They will see the campaign’s number calling them.
Why is it taking so long for me to get my next call? Our program screens out bad numbers and voicemails, so that you only have to worry about talking to live supporters. If you get several of these numbers in a row, you will be held in the queue longer than another caller.
Why won’t it let me make calls? Calls are regulated by campaign laws that designate when we can reach out to potential supporters. If you attempt to call outside of these hours (9AM-9PM local time), it won’t work. If you feel that you’re being disconnected in error, email [email protected] for help.
How do I engage with argumentative call recipients? Try to stay positive and calm. Not every single call will be with someone who is All In for Warren. If you feel uncomfortable on a call, simply thank them for their time and say “We appreciate the feedback. Have a nice day!” to disengage from the situation.